How the money moves

Four parties, every deal

Every transaction on Waffy involves four roles:

• Buyer — pays in, gets what they bought. (Waffy role: CUSTOMER.)
• Seller — delivers, gets paid. (PROVIDER.)
• Your business — sets up the deal, confirms delivery, sometimes keeps a cut. (BROKER.)
• Waffy — holds the money in the middle until your team says what to do with it.

The flow

The buyer never sends money directly to the seller.

The seven steps

1. 1
   Agreement. You define the deal — who's in it, what's being sold, how the money splits. No money has moved yet.
2. 2
   Payment. The buyer pays Waffy — card, wallet, or bank transfer, whichever you have turned on.
3. 3
   Hold. Waffy holds the funds. Nobody has the money yet. This is the escrow state.
4. 4
   Delivery. The seller delivers — a product, a service, whatever was agreed. This happens outside Waffy. Your platform is the source of truth for whether delivery happened.
5. 5
   Confirmation. Your team marks the contract as accepted or rejected — delivery happened, or it didn't.
6. 6
   Settlement. Your team sends a settlement request to Waffy specifying how the held funds should be distributed — how much goes to the seller, how much to your business, and how much (if any) returns to the buyer. Waffy executes the cashout based on exactly what your team sends.
7. 7
   Cashout. Waffy processes the cashout per the settlement request. The seller and buyer receive their shares to their registered bank accounts. Your org's share sits with Waffy until you request a withdrawal to your registered IBAN.

When things go wrong

Your team controls both the confirmation and the settlement request. Waffy executes exactly what your team sends — nothing more:

• Delivery rejected — your team sends a settlement request returning the full held amount to the buyer. Waffy processes accordingly.
• Delivery accepted, buyer later disputes — if your team sends a settlement request, Waffy executes the cashout per the amounts you specify. Waffy acts on your instructions.

Deal shapes — same seven steps, different split

Only the money split at step 6 changes. Five common shapes:

• Direct sale — Your business is the seller. All the money goes to you.
• Simple escrow — Straight buyer-to-seller. You arbitrate, take no cut.
• Marketplace — The seller gets their share, you keep a commission.
• Multi-party — Many buyers or many sellers. The split goes N ways.
• Staged project — One big deal, several milestones. Each milestone plays by any of the rules above.

Next

• Payment methods & fees — what buyers can pay with and what Waffy charges.